Senior IT HelpDesk Specialist

Armenia, Yerevan

Job description

Have you always dreamed of doing what you love and enjoying your work every day? We invite you to the G5 Entertainment team! Let's develop and create better games together :)

G5 Entertainment AB is a Swedish mobile game publisher and developer. 20 years ago we became the first mobile developers in the CIS and since then we have been leading the game industry. We develop games in the genres of Match-3, Hidden Object, Mahjong Solitaire. Our portfolio includes 20+ world-class f2p projects, including Hidden City®, Jewels of Rome™, Mahjong Journey®, Homicide Squad®, Jewels of the Wild West™, etc.

We are looking for a candidate for the following position: Senior IT HelpDesk specialist (hybrid work schedule) Astana, Tbilisi, Podgorica, Yerevan.

What you’ll do: 

  • Prompt troubleshooting upon receipt of support requests (research and problem-solving).
  • Provide reliable user support with a high level of user satisfaction and technical expertise.
  • Feedback from team and managers actioned
  • Encourages the use of best practice across the team, including documenting and sharing with others
  • Set up workplaces for new employees.
  • Register, maintain and block accounts in company’s services.
  • Install and set up the necessary software.
  • Maintain office infrastructure, work with in-office and remote users.
  • Keep track of equipment.
  • Conducting regular inventory.
  • Write manuals for software and/or services for company employees. 

Our requirements:

  • At least 2 years’ experience working in a similar position.
  • Higher education.
  • Admin-level PC skills (Windows, *nix).
  • Proactivity and independence in daily work, quick response to requests.
  • User-oriented approach.
  • Knowledge of ITIL standards & practices
  • English proficiency: enough to read technical documents.
  • Excellent communication skills (written/ verbal)

What would be cool:

  • Experience in managing people.   

What we offer:

  • Work for a Swedish company with a portfolio of over 20 global free-to-play (F2P) projects that have been translated in 15 languages;
  • Participate in the full product development cycle;
  • Grow your career with an international company;
  • Official/contract employment;
  • Flexible working schedule;
  • Full benefits package;
  • Comprehensive, company-subsidized medical insurance;
  • Educational programs in English with highly qualified instructors;
  • Relocation program to help you organize your move and keep costs down;
  • Earn bonuses from project revenue for the teams you're involved in;
  • Performance share program for key employees;
  • R&D Project Development: opportunities for creating your own project within the framework of the company;
  • Paid conferences, trainings, and workshops;
  • Internal training platform (educational webinars for all specializations within the company);
  • Fun and educational hangouts/master classes;
  • Attend our annual internal TeamUp conferences abroad;
  • Participate in charity projects;
  • Free exercise classes.

Want to join our team and start developing games that are played by millions around the world? Then send us your CV and refresh your email more often so as not to miss the letter from our recruiter :)

Please be aware that the email correspondence with G5 Games representatives is conducted via "g5e.com" only.

More about G5 Games:

We are in social networks: InstagramFacebookTelegram, LinkedIn

G5 Games Promo Video

Swedish mobile game developer G5 Games organized IT-breakfast in Yerevan

How the G5 team draws attention to blood donation and supports a blood center in Kharkiv

G5 Games Opened an Office in Georgia

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