Customer Support Manager

Ukraine, Kharkov

Job description

Position requirements:

  • Upper-intermediate/advanced level of English is a must;
  • Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
  • Confident PC user. Good knowledge of MS Office;
  • Basic knowledge of HTML, Facebook, Twitter;
  • Excellent communication skills;
  • Be responsible, patient and self-motivated.

Additional advantages when applying to the position:

  • Education in the field of PR and Communication;
  • Experience in casual gaming.

Responsibilities:

  • Delivering support to customers by providing information in response to inquiries via helpdesk;
  • Monitoring customer complaints and store reviews. Answering customer complaints at the app stores;
  • Creating FAQs and user guidelines. Posting them to company's website and helpdesk;
  • Processing customer feedback and escalating issues that require further investigation.

What we offer:

  • Cozy and roomy office space;
  • Full-time position, flexible work schedule;
  • Formal employment, full social package;
  • Friendly team members and open-to-everyone working environment;
  • English language courses;
  • Gym and fitness classes for employees.

Please send us your CV in English at  recruitment@g5e.com and we will get back to you.

Application form

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